SUPPORT / FAQ
Frequently asked questions
Straight answers about MultiLoader, keys, updates, payments, privacy, and support.
Effective 31 August 2026What is the Nihility MultiLoader?
MultiLoader is the native Linux C++ access application. You enter the MultiLoader gate key once, the server validates your account and device, and the signed catalog then shows products your account may access.
Why does KDE Wallet or GNOME Keyring appear?
The loader uses Linux Secret Service to protect the device identity and a renewable session token. The desktop wallet may ask you to unlock it. Nihility does not store the plaintext license key, and there is deliberately no plaintext-file fallback.
Will I need to enter my key every launch?
Normally no. After successful activation, the secure desktop wallet restores the session. You may need the key again after signing out, resetting the device, removing the wallet item, or if the wallet service is unavailable.
How do loader, product, and premium keys differ?
A loader key opens the MultiLoader gate. A product key grants the named product. A premium entitlement grants the products included in the premium plan. The signed catalog and server—not the local UI—decide the effective scope.
What products are currently shown?
The catalog currently includes Fortnite, FiveM, and Valorant integrations. Each has its own signed product identity, release status, configuration, and access scope inside MultiLoader.
How do updates work?
MultiLoader downloads only a release manifest that matches its loader, channel, platform, and version policy. It verifies the pinned Ed25519 signature, exact hash, and size before an atomic install. A failed update keeps the last valid release.
Does a website payment redirect activate access?
No. A redirect can be forged or reached before settlement. Access is issued only after the server verifies a signed provider notification, matches the immutable order terms, reaches the required final status, and records fulfillment exactly once.
Can browser developer tools bypass the website?
No authority is stored in public HTML, CSS, or browser controls. Developer tools can change only what one browser displays or submits; the server independently validates the session, CSRF token, role, offer, price, payment status, and entitlement. Public route names are not secrets.
Which cryptocurrencies can I use?
When hosted checkout is enabled, it shows only the assets and networks enabled for the merchant in NOWPayments. Availability can change by region and provider. Always use the exact asset, network, amount, and expiry shown in the active invoice.
Do you ever need my wallet private key or seed phrase?
Never. Payments use a hosted provider invoice. Anyone asking for your seed phrase, private key, OTP, or account password is not following the Nihility payment process.
When does a timed license begin?
Unless the checkout states otherwise, the term begins when the entitlement is issued. Available durations may include 1 day, 3 days, 1 week, 2 weeks, 1 month, 3 months, 6 months, 1 year, and lifetime.
What does lifetime mean?
Lifetime means the supported lifetime of the identified product or service. It is not the lifetime of a person and does not guarantee perpetual third-party compatibility. Mandatory consumer rights remain unaffected.
Can I share a key or use multiple devices?
Keys and sessions are personal and device-bound under the selected plan. Sharing or reselling them is prohibited. Use the supported device-reset process if you legitimately replace or reinstall your system.
Are third-party games and servers guaranteed to work?
No. Compatibility depends on exact supported versions and authorized environments. Third-party publishers and server operators can change their software or rules independently. Check the live product status before purchase and follow all applicable rules.
How do refunds and withdrawals work?
EEA consumers may have a 14-day withdrawal right. For immediately supplied digital content, it can expire early only after the legally required express consent, acknowledgment, and contract confirmation. Defect remedies remain separate. See the Refund and Withdrawal Policy.
Where can I get help?
Use the official contact or ticket channel and include the product, version, operating system, and public account/order reference. Never send secrets. Account-specific or payment issues are handled privately, not through public reviews or AI chat.